What is the status of your hotels right now?
All our Clubs around the world are closed until April 30th, 2020 at least.
How are you staying in touch with your employees?
All our Staff at the various HQs around the globe are working from home and our colleagues at the Clubs are either in their individual ROBINSON Club or working from home. We keep in touch via video conferences, phone calls and mails.
How do you motivate your sales team right now?
As we all are on a reduced work schedule and working from home, we all get encouraged to enjoy this time and make the best of it. As we are part of TUI, the world’s biggest tourism company, we are all optimistic that we’ll catch up where we left off before the crisis. As our business is all about people, we are encouraged to think about new ways of reaching out to our partners.
How do you see the future for the rest of the year once the crisis passes?
We believe that this year will be slow as most corporate companies along with individual travellers will not confirm new events or individual holidays. It all depends on their financial situation. We hope and believe that 2021 will bring a boost as it will be more important than ever to encourage teamwork and to do events and incentive trips for employees, partners and customers so that they can connect.
What are the unique selling points of your hotels?
Our Clubs are situated in some of the most beautiful destinations in the world, either directly at the beach or in a prime mountain location. Our main USP are our employees. We call them “Robins”, they live and work with our guests in each individual resort. This makes us stand out from the crowd. Sustainability is one of our key indicators as well. Whether it’s solar panels, water purification systems or the reduction of plastic items in our resorts, we try our best to be as environmentally friendly as possible.
What message do you have to MICE bookers in the UK who will read the interview?
Stay positive and resilient as it isn’t the first and won’t be the last challenging situation.
We will emerge stronger as all of us will feel the need to connect, share, meet and get in touch with colleagues, partners and customers.