What is the status of your hotel right now?
Like many others we’ve made the difficult decision to temporarily close Kimpton Fitzroy London until further notice.
How are you staying in touch with your employees?
We are all on various platforms like FaceTime, House Party, Instagram and WhatsApp. We all stay in touch and keeping each other’s spirits up in these tough times.
How do you motivate your sales team right now?
Whilst the hotel is temporarily closed, and the entire team is on furlough, we do keep each other motivated by regularly checking-in on how people are doing, exchanging funny pictures, videos and memes. We all know that the situation we are in is a temporary one and that things will go back to normal in the not too distant future.
How do you see the future for the rest of the year once the crisis passes?
Hopefully the worst phase will have blown over in the next few weeks and things should slowly get back to normal. At this stage across the globe the quarantine stage is being extended, so I would imagine that April and May are months where we will continue to focus on staying in and keeping safe. Ideally from September business would go back to normal and Q4 will be busier than ever before. We have already seen all our events from March, April, May and June moving into the second half of the year, and bookings in Q4 even pushing back into Q1 2021.
What are the unique selling points of your hotel?
At Kimpton Fitzroy London there are several things making it unique:
First and foremost, the landmark building, which occupies a full block along the eastern side of Russell Square in Bloomsbury, looks every bit the part of grande dame. The hotel first opened its doors on Saturday 2nd June 1900 and has many stories to tell.
Another key feature is of course the stunning Grade-II listed Ballroom, which with it’s 7m high ceiling and natural daylights, boasts elegance and works well for events where you would like to see your guests impressed.
Food and Beverage is another unique feature at Kimpton Fitzroy London. The hotel offers four outlets, each with its own ambience and unique concept offering guests a wide variety: Burr & Co, Fitz’s, Neptune and Palm Court.
There are several other points to share, although would happily elaborate on these via a virtual coffee, call, or walk around Kimpton Fitzroy London itself once things are back to normal.
What message do you have to MICE bookers in the UK who will read the interview?
Dearest friends, event/production planners, venue finders and co-hoteliers, I sincerely hope that all of you are well and are keeping safe. These are tough times although we will get through them together. I am personally very much looking forward to either welcoming you or welcoming you back at Kimpton Fitzroy London in a few weeks’ time when all of this behind us and we can all go back to the hectic and exciting life of events! Stay safe 😊